By Chuck Taylor

It doesn’t matter what your question, the folks at the Butterball Turkey Hotline will do their best to help you find a solution. The number, should you need it, is 1-800-BUTTERBALL, and there are turkey experts standing by!

When the hotline first opened up to panicked chefs in the early 80’s, a mere six “home economists” responded to 11,000 phone calls during November and December. These days, their staff has expanded to more than 50 and they answer more than 100,000 calls.

They get the typical questions you’d expect turkey experts to get: how long will it take to thaw the turkey, how do I stuff a turkey, are there any allergens in Butterball products?

But they get some bizarre questions, too!

“Can I brine my turkey in the washing machine?” and “The family dog is inside the turkey and can’t get out.” It was a chihuahua, in case you’re wondering, and the Butterball expert did manage to help the owners get the dog out safely.

Another inexperienced caller worried that her turkey wouldn’t come out of the oven because she thought it would rise; like bread does.

One Butterball employee even stayed on the line while her caller walked through the grocery store choosing the ingredients for his Thanksgiving dinner.


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