United Airlines Gives Bumped Passenger $10,000

March 27, 2018

(Photo by PA Images/Sipa USA)


A woman scheduled to fly from Washington, D.C. to Austin, Texas last week, was bumped from her flight. Like many people faced with a similar situation, she was not happy. But United Airlines took the sting out of her forced change of plans, by giving her a $10,000 travel voucher for future travel.

The issue, as it turned out, was a broken seatbelt. So they had one less seat they were able to use on the fully booked flight.

At first, the airline offered a $1,000 voucher to any volunteers, but when no one bit, they removed the passenger who paid the lowest fare. That woman, Allison Priess, says she was trying to get cash, not a voucher. Just as they were about to issue her a check for $650, another agent offered her the $10,000 voucher instead. That was enough to satisfy her distress over missing her friend's bachelorette weekend.

United increased the amount agents could offer bumped passengers last April, after the public relations fiasco following a passenger who was literally dragged off one of their oversold flights.